Venetian nail & spa

I am not one to typically leave reviews, even when I have a bad experience… but this one was BAD. The visit started out fine. It was my first time here, and I was a walk in. I needed a builder gel removed and could not have gel polish for an upcoming procedure. I picked a regular polish and they got me in right away. Great! During my visit, I reminded them that I needed the builder gel completely off. Which typically requires a soak. I was told that it could be completely removed with only filing. In the middle of service, when the filing and nail shaping was done, I was told the price of my service and was asked to pay. I was confused, and asked “pay, now? I am still getting polish added, right?” And was told yes, and was again asked to pay now… Odd… but I did it anyways. I was then asked “no tip?” Again, extremely confused because we were in the middle of the service… I asked them to clarify, and again was asked “no tip?” I apologized for my confusion and explained that tips usually happen at the end of a service… we sat in silence so I grabbed the tip and my service was then continued. The base coat, polish, and top coat was then added without any drying between. After the top coat, I was moved to a different table that I placed my hands under a fan and was told it should take about 10 minutes to dry. I sat there for 25 minutes, as my nails were still not dry… the nail tech that did my nails never came back over to check on me. A different employee finally came up to me to check my nails and I explained that they were still not dry. They lightly touched them and told me they were dry, and I was all set. The second I got to my car, the nails were already messy due to not being dry… Could I have gone back inside to ask them to fix it? Yes… but at that point I was so frustrated and embarrassed about the tip situation that I didn’t want to go back in. I will not be returning, and will not recommend to anyone.

I used to love coming here when they first opened but over the years the service has went down hill. My gel polish on my toes came off the next day. I requested a black and nude nail with a flower on the nude nail. I was told it was too hard and they could not do it. I ended up going with just 2 squiggly lines and even those looked bad. Fast forward 2 weeks I go to have my set removed. They filed my nails down, ended up filing my real nail down way too low. I was under the impression to get builder gel off your nails you had to soak them and they didn't do that at all. I got sent home with the product still on my nails.

I have debated on posting this for quite a few days. I went into the salon on July third for a full set and pedicure. My inspired photo and outcome are attached below. July third was a day before my wedding. My technician was very sweet and kind. However, my nails weren’t exactly what I envisioned. When it came time to do a paraffin wax, my technician did not elaborate to me that it was wax that my hand was going into. I still had my engagement ring on. My ring ended up caked in wax. When trying to carefully de-wax my ring, one of my diamonds fell out; the wax was caked on. I do not get my nails done often, so I didn’t know what to expect. I wish I was told to take my ring off.